Email Verification Overview
Email verification is a crucial security step that confirms you own the email address used during registration and helps protect your account from unauthorized access.
The Verification Process
Step 1: Check Your Inbox
After completing registration, you'll receive a verification email within 2-5 minutes. The email will come from:
Sender: [email protected]
Subject: "Verify Your Lineserve Cloud Account"
Important: Check your spam or junk folder if you don't see the email in your inbox.
Step 2: Click the Verification Link
The verification email contains a unique verification link. Click the button or copy the link to your browser.
The link is valid for 24 hours
After clicking, you'll be redirected to the Lineserve console
A success message will confirm your email is verified
Step 3: Complete Mobile Verification
After email verification, you'll need to verify your mobile number:
You'll receive an SMS with a 6-digit verification code
Enter the code in the console within 15 minutes
Click "Verify" to complete the process
Mobile Verification Details
SMS Delivery Times
SMS codes typically arrive within:
Kenya, Nigeria, South Africa: 10-30 seconds
Other African countries: 30-60 seconds
International numbers: Up to 2 minutes
Supported Mobile Networks
We support SMS delivery to all major African mobile networks including:
Kenya: Safaricom, Airtel, Telkom
Nigeria: MTN, Airtel, Glo, 9mobile
South Africa: Vodacom, MTN, Cell C, Telkom Mobile
Tanzania: Vodacom, Airtel, Tigo, Halotel
Uganda: MTN, Airtel, Africell
Ghana: MTN, Vodafone, AirtelTigo
Account Activation
Once both email and mobile verification are complete:
Instant Activation: Your account is activated immediately
Console Access: You can log in and start using services
Welcome Email: You'll receive a welcome email with:
Account summary
Free tier credits ($50)
Quick start guides
API documentation
Security recommendations
Free Tier Credits: $50 credited to your account (valid for 60 days)
Common Issues and Solutions
Didn't Receive Verification Email
If you haven't received the email after 5 minutes:
Check spam/junk folders: Email filters may have caught it
Add to safe senders: Whitelist [email protected]
Check email address: Ensure you entered the correct email during registration
Request new email: Click "Resend Verification Email" in the console
Wait between requests: Allow 5 minutes between resend requests
Corporate Email Blockers
If using a company email address:
Ask your IT department to whitelist
@lineserve.comSome corporate firewalls block automated emails
Consider using a personal email address instead
Verification Link Expired
If your verification link has expired (24 hours):
Go to console.lineserve.com
Click "Resend Verification Email"
Check your inbox for the new email
Complete verification within 24 hours
Didn't Receive SMS Code
If the SMS code doesn't arrive:
Wait up to 2 minutes: Network delays can occur
Check signal strength: Ensure you have mobile network coverage
Verify phone number: Ensure the number includes the correct country code
Kenya: +254
Nigeria: +234
South Africa: +27
Tanzania: +255
Request new code: Click "Resend Code" (wait 60 seconds between requests)
Try different number: Use an alternative mobile number if available
Invalid Verification Code
If you get an "Invalid Code" error:
Check for typos: Ensure you entered all 6 digits correctly
Time expiration: Codes expire after 15 minutes
Use latest code: If you requested multiple codes, use the most recent one
Request fresh code: Click "Resend Code" for a new one
Maximum Verification Attempts
For security reasons:
You can request up to 5 verification emails per 24 hours
You can request up to 5 SMS codes per hour
After exceeding limits, wait for the time period to reset
Contact support if you continue experiencing issues
Alternative Verification Methods
If standard verification fails, contact our support team for alternative verification:
Identity verification via support ticket
Phone call verification (available during business hours)
Document-based verification for business accounts
Security Features After Activation
Once your account is activated, immediately:
Enable Two-Factor Authentication (2FA)
Go to Account Settings → Security
Choose SMS or Authenticator App
Follow the setup wizard
Review Security Settings
Set up session timeout
Configure IP whitelist (optional)
Enable login notifications
Set Up Billing Alerts
Prevent unexpected charges
Monitor credit usage
Get notified at custom thresholds
Post-Activation Checklist
After successful account activation:
✅ Email verified
✅ Mobile number verified
✅ Account activated
✅ Free tier credits applied ($50)
⬜ Two-Factor Authentication enabled (recommended)
⬜ Payment method added
⬜ Billing alerts configured
⬜ First resource deployed
Regional Considerations
Kenya
SMS delivery via Safaricom's network is instant
M-Pesa integration available for payments
Data center located in Nairobi
Nigeria
SMS routing optimized for Nigerian networks
DPO and Paystack payment integration
Lagos data center for low latency
South Africa
Support for all major SA networks
Instant EFT and card payments
POPIA-compliant data handling
Need Help?
If you're unable to complete verification:
Live Chat: Click the chat icon in the console (24/7)
Email Support: [email protected]
Phone Support:
Kenya: +254 700 123 456
Nigeria: +234 800 123 4567
South Africa: +27 21 123 4567
Support Hours: 24/7 for critical issues, 8AM-8PM EAT for general support
Next Steps
After activation, proceed to:
Set up Two-Factor Authentication
Navigate the Lineserve Console
Add a Payment Method
Deploy Your First Cloud Server
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